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Bohemian Finds can offer a refund or exchange on any item (excluding pierced jewellery) that you are not completely happy with provided that you post it back to us in saleable condition and with the tag attached; with the return form completed and enclosed within 30 days of the original shipment date. The cost of returns must be met by the customer, unless the item has been marked as faulty.
Once the returned goods have been received we will process your refund. We ask you to allow up to 10 working days from the receipt of goods for a refund or exchange to be processed. We will be in contact if we need any further information.
If you wish to return an item for refund or exchange please be aware that:
Returns will not be accepted if:
DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’ by customers. We also ask that you do not try on clothing if you are wearing perfume and that you store items that you intend to return us in a safe place away from cigarette smoke / cooking smells as we cannot accept items that are returned to us with an odour.
You will find your Returns and Replacement form enclosed in your order parcel. If you require another please email firstname.lastname@example.org or click here to download one.
IMPORTANT: When returning items to Bohemian Finds by post it is recommended that you use recorded mail as we cannot be held responsible for any loss in the post. By using a recorded mail service you should then be able to make a loss claim on the items lost and be reimbursed by the mail service provider. You will need to check the policy of the mail service provider you are using.
Please note: we perform routine checks on all items that are returned to us as faulty. If the item(s) returned are not deemed to be faulty, you will be charged for the return cost and a refund/exchange will not be issued.
If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product. Important: Refunds can only be credited against the payment method used to make the purchase.
In the unlikely event that anything should go wrong with your delivery, please contact us within 30 days of delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
Return form to: Bohemian Finds, Suite 11, Northampton Business Centre, Northampton NN1 2JL
Returns and Replacement form (download here)
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