How can I get help ordering?
If you are having trouble ordering online, please don’t worry. Get in touch via our email address: email@example.com through any of our social media pages. A member of our team will be more than happy to help.
Why haven’t I received an email confirmation?
First things first, check your junk folder…
If that doesn’t work, providing your order was successful, we can email your order details straight over, so please get in touch. Also, if you hold an account with us, you can check your order status with us….easy peasy eh! To create an account, simply click here to register.
What happens after I’ve ordered?
Yes, we know you are super excited and can’t wait to receive your new goodies. Upon placing your order, you will receive an email containing your order number and confirmation details. All you have to do now is sit tight and wait for your order to arrive.
I’ve made a mistake, what do I do?
Oops, maybe you’ve hit the purchase button before you were ready or ordered the wrong size by mistake. Don’t panic, we can help. Just drop us a quick email and we'll be able to assist.
How do I know what size to order?
Getting the right size can sometimes be tricky, so we’re here to make sure you get it spot on. It’s important to know that a lot of our Vintage Inspired brands run small and the label is not always true to current UK and International sizes.
Wherever possible, we’ve supplied you with the manufacturer’s measurements for each item so please carefully check the size charts for all information before you purchase (Size Charts) or alternatively, drop our team a quick email: firstname.lastname@example.org and we’ll be happy to advise you accordingly.
Please Note: EU Deliveries are currently suspended due to uncertainty surrounds shipping costs and customs fees. We are investigating the most cost effective solution for both ourselves and our customers. We appreciate your understanding.
How do I get a refund or exchange?
We’re sorry the item ordered isn’t quite right on this particular occasion, but don’t worry Bohemian Finds will offer a refund or exchange on any item (excluding pierced jewellery) that you are not completely happy with. Just post it back to us in a saleable condition with the tag attached and return form completed within 30 working days. The cost of the return must be met by the customer, unless the item has been marked as faulty. For further information, please click here or email us at: email@example.com.
Where is my order?
Don’t worry we are sure it’s on its way, but if you’d like to contact our Customer Service team, we’ll be pleased to help you track your order.
PLEASE NOTE: Due to COVID-19, deliveries within the UK may take 1-3 working days excluding bank holidays to arrive. Thank you for your patience.
How long does it take for my order to be despatched?
We aim to have your order sent out within 2-3 days of purchasing. If you are in a hurry however, please drop us a quick email and we'll do what we can to expedite your delivery.
Do you provide tracking numbers?
Yes, for peace of mind all UK and international post packages are sent tracked and signed for. You will receive a confirmation despatch email once your order has been fulfilled with details of your unique tracking reference number.
I have more than one order outstanding, can you combine them?
Yes of course, if you have more than one order in our system at the time of packing, we’ll automatically combine them and will refund any shipping owed.
I've just placed an order and want to order again next week. Can you hold my order so I can save postage?
Due to space limitations and admin logistics, I’m afraid we can’t hold orders to combine with future orders you are intending to place.
I have an invoice for a reserved item, can I add items to it?
Once invoices are created, we can't add items - so simply place an order for the additional items on the website. We will combine outstanding orders as explained above, and refund excess shipping charges, if applicable.
How do I return an item?
To return an item, please post it back to us in its original packaging and condition within 30 days of receipt, along with the return slip with your order number, details, and what you'd like to do with your returned item (i.e. exchange, refund etc). Please click here for more information and to download a return form.
Where can you find us?
You can now find a range of our Vintage and Vintage inspired clothing along with lots of fabulous accessories at Vintage Retreat. For further information on opening times, please click here.
How can I get help in person?
We love nothing more than to chat, so if you would like a personal consultation, please contact us in advance and we will do our best to accommodate you. Alternatively, please check our News section for dates Vicky and Gretchen are available in Vintage Retreat.
Do you have parking?
Yes, there is parking directly outside Vintage Retreat. There is also restricted zones for council parking nearby with 2 hour bays. Mayorhold car park is also a 2 minute walk away.
How do I subscribe to the Bohemian Finds mailing list?
Yay... we are so happy that you have decided to join our Bohemian Finds family. Click here to keep up to date with all the latest gossip and get 10% off your first order.
Where can I find you on other social media platforms?
We love to chat and social media is a great way to keep up to date with news, promotions and generally anything that makes us happy. You can find us on Facebook, Instagram, Twitter and Pinterest. Head to the icons at the bottom of our home page... or alternatively type Bohemian Finds in the search bar on the individual platforms.
How can I send in my photos for your social media?
We love nothing more than to see how fabulous you all are. You are our catwalk after all... Please send your piccies through to us at: firstname.lastname@example.org
Do Bohemian Finds sell Gift Cards?
Yes you can purchase e gift cards on our site. Click here to purchase a Gift voucher.
Your panic is over... we have a selection of Gift Cards for all occasions. They can be used to purchase any of our goodies online and will be emailed to you where you can either forward onto friends or family or printout and give to them personally.
Here's how you do it...
Step 1- Choose your denomination.
Step 2- Click 'Customise' and choose your design. Once you have filled in the details, including a personalised message for the recipient, click the save button and return to the product page.
Step 3- Click 'Preview' to see how the Gift Card will look.
Step 4- Click either 'Add to Cart' if you wish to make multiple purchases (i.e.different vouchers for friends and family) or 'Buy it Now' to check out.
Step 5 - To complete your order, simply confirm by following the instructions, reviewing the order total and entering your payment information. Once you have reviewed your order, click 'Complete order.'
Step 6 - Receive Gift Card email from Bohemian Finds with two options:
a) Send onto to the recipient straight away.
b) Schedule to arrive at a particular time and date. We do the rest for you!
Step 7 - Recipient receives Gift Card email and can redeem.
Easy peasy eh!
Recipient of Gift Card
Woo hoo you've been sent an online Bohemian Finds GiftCard. All you need to do is pop your code into the 'Gift card or discount code' box to redeem. If the value of your order is less than the value ofyour gift certificate, the balance will remain on your voucher for next time.
Note: Our gift cards have no additional processing fees.
Cards are redeemable for one year from the date of purchase.
Can I get a physical Gift Card to give as a gift?
We don’t generally issue physical gift cards but if you would like a card to write the code on, please email us on email@example.com and we will send one out.
I am having trouble with the website
As we know sometimes technology doesn’t play ball, so if you’re experiencing any difficulties, please drop us a quick email and we'll be happy to assist: firstname.lastname@example.org
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